10, LRG MERAK 1, Sungai Dua, Gelugor 11700 PG, MY

Terms & Conditions

404 ( no delete )

404

Oops! Page not found

Sorry, but the page you are looking for is not found. Please, make sure you have typed the current URL.

About Us

DziCrystal.com is an online store that sells natural crystals, jewelries, ornaments, dzi beads from Tibet, precious/semi precious gemstone and Feng Shui Auspicious items!

The family members of DziCrystal.com have ventured into natural crystal and gemstone business for more that 20 years in the Asia region. Our customer base involves end consumers and retailers throughout Malaysia, Singapore, Korea, India, Hong Kong, Thailand, Japan, Indonesia and etc. With the setup of DziCrystal.com, we hope to expand our customer base beyond Asia region such as USA, Canada, Australia, New Zealand and Europe.

The Uniqueness of DziCrystal.com

We sell only genuine and natural gemstone. Our crystal product, dzi bead and even feng shui auspicious item are made of natural stones.

We provide flexibility to custom-make bracelet, pendent, necklace for our customers using crystal and dzi bead or the combination of both. If you could not find the product in our catalog, just email to us at This email address is being protected from spambots. You need JavaScript enabled to view it. .

If you are the retailer and would like to purchase items in bulk, we are able to arrange shipment through sea freight. Please email to us at This email address is being protected from spambots. You need JavaScript enabled to view it..

Products from DziCrystal.com We have three main product lines, namely natural crystal, Tibetan dzi bead and feng shui auspicious item.

Our natural crystal products are bracelets, pendants, necklaces, loose beads made of natural stones such as citrine, amethyst, aventurine, tourmaline, moon stone, tiger’s eye, onyx, pink quartz and etc, just to name a few. We also carry some of the rare stones such as sugilite, ammonite and etc.

We also sell authentic pure Tibetan dzi bead (or tian zhu in Mandarin) from the Land of Snow. All beads are carefully selected to ensure they meet our quality requirements. We only purchase the dzi beads direct from trusted and reliable dzi bead traders in Tibet. We carry authentic pure dzi bead only.

Another hot product from DziCrystal.com is Feng Shui auspicious items. In Feng Shui, only pure copper and natural stone have the ability to collect “qi” and not other materials. Most of our products are made of genuine natural stones to ensure the continuity of the Feng Shui tradition. We do not carry items manufactured using fiber or glass.

Products of DziCrystal.com are sourced from various countries throughout the world such as Brazil, Africa, China and etc; pending on the type of stones needed. All the products are directly imported from stone-cutting factories that have been doing business with us for many years. Malaysia is the distribution hub for the above products to the rest of the world. We also have in house graduate gemologist (G.G from GIA) support for stone identification.

Retail customers are welcome to visit our show rooms at various shopping malls in Penang, Malaysia:

serenequeensbay

Serene Crystal LG-17, Queensbay Mall, 100 Persiaran Bayan Indah, 11900 Bayan Lepas, Penang, Malaysia. Tel: +6-04-646 7178

serenegurney

Serene Crystal 170-04-48, Plaza Gurney, Persiaran Gurney, 10250 Penang, Malaysia. Tel: +6-04-227 6178

Sincerely yours,

Tan Chin Hock
DziCrystal.com

** Serene® is registered trademark of Dzi Crystal Sdn. Bhd. **

** Dear customers, DziCrystal.com is now fully an internet company in 2012, fulfilling my dreams to work as virtual company. We no longer operate above physical stores.

About Tan Chin Hock

I have a Bachelor of Electronics Engineering degree holder from National University of Malaysia (UKM). I started my career as a product engineer in a microelectronics company which produces 80% of the microprocessor for the personal computer in the world.

During a project assignment, my wife and I stayed in California for two years. She had the opportunity to enroll in a gemology course at the head office of Gemological Institute of America (G.I.A). She obtained her Graduated Gemologist (G.G) in 1996 and since then involved in wholesale and retail business of gemstones business together with her family. I then involved in this industry a few years later.

I travel to many places in the world every year to look for quality crystals and gemstones. I strongly believe that consumers should purchase a high quality stone instead of many low quality stones. This website is created to share my interest and passion in quality crystals and gemstones with our physical and virtual retail customers.

Shipping & Returns

SHIPMENT
DziCrystal.com offers customers various shipping methods, pending on customers's consideration on value of items, shipping cost and delivery time. Each shipping method has its own advantages and disadvantages. 

Customers will be prompted to select one of the delivery methods during Check-Out. Please note that some locations will have only one shipping selection based on services provided by freight forwarders.

We do not add postage cost into the product and then offer flat rate postage to every country in the world. There are no such shipping charges from local or international freight forwarders under the higher petrol price situation today.
 
The shipping cost in this website is the same as given by the shipper to DziCrystal.com. We do not earn profit from the shipping cost.

Shipping costs for orders places are calculated based on total shipping weight, even for the order of multiple items. Customer will be provided with the total shipping cost for the order during Checkout.


Here are some information of the shipping methods used by DziCrystal.com

Parcel Rate by Pos Malaysia

This is the lowest cost of shipment method in Malaysia and to most places in the world covered by Pos Malaysia Berhad. The delivery time is around 15 working days or earlier. If delivery time is not a critical factor, it is the cheapest way to ship the items to the location specified. This option is good for low value items.

Customers can also verified the shipping cost from Pos Malaysia website at 
http://www.pos.com.my/v1/?c=/v1/tariff/parcel/parcel.asp

Please select the receiving country and shipment weight.


PosLaju by Pos Malaysia

This is the Speed Post service or EMS offered by Pos Malaysia Berhad, both in Malaysia and for overseas shipment. The shipping charges is higher than registered mail but usually lower than other international freight forwarders. The delivery time is around 10 working days or earlier.

The tracking of the items can only be done at the Speed Post website of the receiving country; for example, shipment to USA can only be traced via USPS website, and not PosLaju in Malaysia. Customers can refer to track-trace to understand EMS in each country.
http://www.track-trace.com/post

Customers can also verified the shipping cost from Pos Malaysia website at 
http://www.pos.com.my/v1/?c=/v1/tariff/poslaju/emsrate.asp


FedEx

One of the international freight forwarder selection is FedEx for faster delivery. FedEx Malaysia is providing us with competivie pricing for parcel direct to United States. This is a good choice for high value item and urgent since. 
http://www.fedex.com


DHL

Another international freight forwarder selection is DHL Express Worldwide for faster delivery. DHL Malaysia is providing us with competivie pricing. This is a good choice for high value item since the cost of shipping is relatively higher. 
http://www.dhl.com


DELIVERY
It is the customer obligation to enter the correct delivery address details at the time of ordering. Should the customer enter the wrong address, DziCrystal.com is not obliged to re-send the order to the correct address at the company expense.

DziCrystal.com will provide customer with an estimated date for delivery of all parcels upon request. While DziCrystal.com make every effort to deliver by the stated time, all dates specified are estimates only. DziCrystal.com is unable to give a guaranteed time of delivery. We believe our courier partners will always do their best to deliver products by the estimated delivery date.

It is the responsibility of the customer to inform DziCrystal.com if an order does not arrive. Once we learn an order has not arrived by the due date, we will lodge enquiries with the courier to ensure delivery occurs as soon as possible. We will not be held liable for any loss or damage resulting from late delivery. Late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order.

Please note that if an item has been lost in transit, we will not ship a replacement item immediately. Replacement items will be delivered according to our discretion.

GUARANTEE
DziCrystal.com
 want you to be absolutely satisfied with your purchases from us. DziCrystal.com has a 30-day, 100% customer satisfaction guarantee. Within 30 days of receipt of your shipment, you may return the product for a refund or exchange it for another product or a cash voucher*. This is our absolute commitment to satisfying your every need! 

* Excludes all shipping and handling fee. Items must be sent back to us (shipping borne by you) for a refund or exchange on your items. We only refund shipping costs only if the return is a result of our error.

RETURNS AND EXCHANGES
You or the recipient of an order may return an item that has been purchased from DziCrystal.com because you have changed your mind or are unhappy with the item(s).

Please keep the appropriate proof of return. Otherwise, if the returned item goes missing in transit to us, we will deem you not to have returned the item.

It is your responsibility to ensure the goods are adequately packaged to ensure that they are not damaged during return transit. Please include your packing slip with the items you are returning, wrap the package securely, ensure the parcel is clearly written as a return item and ship it back to the correct address. Please use either standard or normal registered post to ship your items back to us. 

Except where required by law, all returned products must be:

1. Unused, unopened and in original condition 
2. Undamaged 
3. In a saleable condition upon return 

In the event of a return by you or the recipient of a gift, we will exchange or refund in the form of a full refund of the product cost. However, you will pay the delivery costs of the return to DziCrystal.com and re-delivery to you. We will not refund initial delivery, wrapping and other fees.


GOODS DAMAGED OR FAULTY ON DELIVERY
In the event that you receive a defective or damaged product, we will refund the original product price, delivery, wrapping and other fees via the original method of payment. Alternatively, if you request a replacement, we will deliver your replacement item (subject to availability) once we receive the return, at our cost.

Please note that all products that are found to be non-defective will incur the delivery costs of returning the item to DziCrystal.com.

Thank you.

Regards,
Tan Chin Hock
DziCrystal.com

Terms & Conditions

PRIVACY POLICY 
DziCrystal.com
 respects customers’ privacy. We treat all customer information in accordance with our company privacy policy. We would like to assure all customers that DziCrystal.com takes your information and privacy very seriously. We do not sell or leak customer information to anyone. The following is a description of our privacy policy.


CUSTOMERS’ INFORMATION 
DziCrystal.com
 needs information such as your name, email or contact number, delivery address and payment details to process your order. DziCrystal.com does not set out to spam members in any way and honor their right to privacy. 

All critical information submitted to DziCrystal.com is secured using Secure Sockets Layer (SSL) software. Information sitting on the DziCrystal.com is protected by encryption technology.

Third party companies and individuals have been engaged to perform functions on behalf of DziCrystal.com; such as fulfilling and delivery of purchases, credit card payment authorization, trend analysis, marketing and promotions. All information will only be used to perform their appropriate functions and not for other usage. 

DziCrystal.com does use various details to verify information given to us by our members. 
- Names on member accounts to compare with information on credit cards. 
- Member phone numbers and email addresses provided to us to communicate with customers about payments. 
- Member addresses to check against credit card billing addresses etc. 
- In cases where fraud or other crime is suspected, DziCrystal.com does communicate with Police, Banks and other relevant authorities.


MEMBERSHIP
Personal information provided by you can be viewed and changed by you if information provided is incorrect or out of date. 

As a DziCrystal.com member may not have more than one active membership, whether this is by use of name, email address, an alias or combination thereof. If you breach this condition, you may be liable for the recovery of any benefits obtained this way, such as gift vouchers, promotional benefits and the value therein.

As a DziCrystal.com member, you are responsible for maintaining the confidentiality of your own membership account and password. You agree to take responsibility for all activities that occur under your membership account and password.

Membership accounts are non-transferable. You may update, edit or terminate your membership account at any time. You agree to maintain and update the information as supplied by yourself to ensure accuracy at all times.

PRODUCT INFORMATION
Prices of goods and services and delivery and other charges displayed on the DziCrystal.com are current at the time of display. These prices are subject to variation without notice. 

We will always attempt to be as accurate as possible with our product descriptions and pricing. However, we are unable to warrant that product descriptions or other content of the website is accurate, complete, reliable, current or error free.

PRODUCT MEASUREMENTS
Our measurements are approximate and may not be precise or 100% accurate. Our products are generally measured on width, length and height in inches. The weights are measured using the scale in grams.

PRODUCT APPEARANCE AND WHAT WE DON'T GUARANTEE 
All photos of our products are being taken by professionals. Touch-up may be done for better web viewing therefore the actual product could appear different under different environment and lighting conditions.
 
DziCrystal.com also do not guarantee that the items are "100% scratch free and chip free" because different items have different quality criteria from different suppliers. Only gross cohesive fractures are considered damage. Adhesive drop-offs due to shipping shock vibe is not considered as damage because International Shippers do insure those claims, and it is the responsibility of customers to glue them back if there is adhesive problems aggravated by shock vibe. We do not refund or accept returns on items that are perceived as not meeting "customer's personal quality expectations", such as perfection or overly immaculate expectations. 

Customers are supposed to clarify their expectations with DziCrystal.com if they are in doubt of any item quality prior to any purchase, and not after the purchase. We also do not allow customers to purchase items to take a look at it to fulfill self-curiosity, then later request to return after it had satisfied their curiosity. We only guarantee that items will arrive in good condition on the day of delivery. Any complaints or discrepancy made after 3 days of delivery cannot be entertained.
 
PLACING AND ACCEPTING ORDERS
Orders will not be shipped until payment in full has been received and DziCrystal.com is satisfied with the integrity of the order.

Without limiting the operation of any other Terms and Conditions herein, DziCrystal.com is not responsible for any loss or damage caused by late delivery or cancellation of an order.

Placement of an order by you constitutes an offer to enter into an agreement with us. We will email you an Order Confirmation for the sole purpose of confirming the details of your offer. Please note that our Order Confirmation does not constitute an acceptance of your offer or reflect the status of your order in any way.

CANCELLATION BY DziCrystal.com 
DziCrystal.com
 reserve the right not to provide goods or services, terminate membership accounts, remove or edit content or cancel orders (or part thereof) at our sole discretion at any time. Without limiting the operation of any other Terms and Conditions herein, we will not be held liable for loss or damage arising from the exercising of these rights.

ORDER CANCELLATION BY CUSTOMER 
Any order cancellation by customer need to be done within 24 hours via email
. The agreement between DziCrystal.com and you only comes into existence once DziCrystal.com has both confirmed your order and your payment have been processed. Once DziCrystal.com has accepted payment for an order, cancellation of the order is within our sole discretion. Orders that cannot be cancelled will be subject to our terms, conditions and policies relating to Returns and Exchanges.

DELIVERY
It is the customer obligation to enter the correct delivery address details at the time of ordering. Should the customer enter the wrong address, DziCrystal.com is not obliged to re-send the order to the correct address at the company expense.

DziCrystal.com will provide customer with an estimated date for delivery of all parcels. While DziCrystal.com make every effort to deliver by the stated time, all dates specified are estimates only. DziCrystal.com is unable to give a guaranteed time of delivery. We believe our courier partners will always do their best to deliver products by the estimated delivery date.

It is the responsibility of the customer to inform DziCrystal.com if an order does not arrive. Once we learn an order has not arrived by the due date, we will lodge enquiries with the courier to ensure delivery occurs as soon as possible. We will not be held liable for any loss or damage resulting from late delivery. Late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order.

Please note that if an item has been lost in transit, we will not ship a replacement item immediately. Replacement items will be delivered according to our discretion.


RETURNS AND EXCHANGES
You or the recipient of an order may return an item that has been purchased from DziCrystal.com because you have changed your mind or are unhappy with a gift.

Please keep the appropriate proof of return. Otherwise, if the returned item goes missing in transit to us, we will deem you not to have returned the item.

It is your responsibility to ensure the goods are adequately packaged to ensure that they are not damaged during return transit.

Except where required by law, all returned products must be:

1. Unused, unopened and in original condition 
2. Undamaged 
3. Returned within 3 days after delivery 
4. In a saleable condition upon return 

In the event of a return by you or the recipient of a gift, we will exchange or refund in the form of a full refund. However, you will pay the delivery costs of the return to DziCrystal.com and re-delivery to you. We will not refund initial delivery, wrapping and other fees.


GOODS DAMAGED OR FAULTY ON DELIVERY
In the event that you receive a defective or damaged product, we will refund the original product price, delivery, wrapping and other fees via the original method of payment. Alternatively, if you request a replacement, we will deliver your replacement item (subject to availability) once we receive the return, at our cost.

Please note that all products that are found to be non-defective will incur the delivery costs of returning the item to DziCrystal.com.


RELEASE AND INDEMNITY
You agree to waive any and all claims that you now have or may have in the future against DziCrystal.com and DziCrystal.com’s Associates which relate to or are incidental to any transaction.

You agree to indemnify and hold DziCrystal.com harmless from and against any and all claims, loss or expense that may be incurred by DziCrystal.com or DziCrystal.com’s Associates which relate to or are incidental to the performance of its duties as described in these Terms and Conditions including all costs of defending itself against a claim by any other person and/or as a result of you taking any action or refraining from taking any action or instituting or defending any action or legal proceeding.

You further agree to indemnify and hold DziCrystal.com and DziCrystal.com’s Associates harmless from any claim made by any third party due to or arising out of your use of this website, the violation of these Terms and Conditions by you, or the infringement by you, or other users of this website using your membership account, of any intellectual property or other right of any person or entity. 

If you need more assistance you can always contact Dzicrystal.com via email.

Thank you.

Tan Chin Hock

DziCrystal.com

About

Get to know about dzicrystal, our terms & conditions and shipping & returns policy.

About Us

Terms & Conditions

Shipping & Returns

Our payment gateway

paypal

Latest Comments

  • Contact

    23.10.2016 11:39
    Hi, it would be really helpful to have size information on the pages with dzi beads. I'm interested in ...
     
  • The Legend of Tibetan Dzi Bead

    16.09.2016 06:38
    I HV a two eyes original dzi

Join Us on Facebook

Contact

10, Lorong Merak Satu, Sungai Dua, Gelugor 11700 Penang, Malaysia Phone: +60 12 3891826