10, LRG MERAK 1, Sungai Dua, Gelugor 11700 PG, MY

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SHIPMENT
DziCrystal.com offers customers various shipping methods, pending on customers's consideration on value of items, shipping cost and delivery time. Each shipping method has its own advantages and disadvantages. 

Customers will be prompted to select one of the delivery methods during Check-Out. Please note that some locations will have only one shipping selection based on services provided by freight forwarders.

We do not add postage cost into the product and then offer flat rate postage to every country in the world. There are no such shipping charges from local or international freight forwarders under the higher petrol price situation today.
 
The shipping cost in this website is the same as given by the shipper to DziCrystal.com. We do not earn profit from the shipping cost.

Shipping costs for orders places are calculated based on total shipping weight, even for the order of multiple items. Customer will be provided with the total shipping cost for the order during Checkout.


Here are some information of the shipping methods used by DziCrystal.com

Parcel Rate by Pos Malaysia

This is the lowest cost of shipment method in Malaysia and to most places in the world covered by Pos Malaysia Berhad. The delivery time is around 15 working days or earlier. If delivery time is not a critical factor, it is the cheapest way to ship the items to the location specified. This option is good for low value items.

Customers can also verified the shipping cost from Pos Malaysia website at 
http://www.pos.com.my/v1/?c=/v1/tariff/parcel/parcel.asp

Please select the receiving country and shipment weight.


PosLaju by Pos Malaysia

This is the Speed Post service or EMS offered by Pos Malaysia Berhad, both in Malaysia and for overseas shipment. The shipping charges is higher than registered mail but usually lower than other international freight forwarders. The delivery time is around 10 working days or earlier.

The tracking of the items can only be done at the Speed Post website of the receiving country; for example, shipment to USA can only be traced via USPS website, and not PosLaju in Malaysia. Customers can refer to track-trace to understand EMS in each country.
http://www.track-trace.com/post

Customers can also verified the shipping cost from Pos Malaysia website at 
http://www.pos.com.my/v1/?c=/v1/tariff/poslaju/emsrate.asp


FedEx

One of the international freight forwarder selection is FedEx for faster delivery. FedEx Malaysia is providing us with competivie pricing for parcel direct to United States. This is a good choice for high value item and urgent since. 
http://www.fedex.com


DHL

Another international freight forwarder selection is DHL Express Worldwide for faster delivery. DHL Malaysia is providing us with competivie pricing. This is a good choice for high value item since the cost of shipping is relatively higher. 
http://www.dhl.com


DELIVERY
It is the customer obligation to enter the correct delivery address details at the time of ordering. Should the customer enter the wrong address, DziCrystal.com is not obliged to re-send the order to the correct address at the company expense.

DziCrystal.com will provide customer with an estimated date for delivery of all parcels upon request. While DziCrystal.com make every effort to deliver by the stated time, all dates specified are estimates only. DziCrystal.com is unable to give a guaranteed time of delivery. We believe our courier partners will always do their best to deliver products by the estimated delivery date.

It is the responsibility of the customer to inform DziCrystal.com if an order does not arrive. Once we learn an order has not arrived by the due date, we will lodge enquiries with the courier to ensure delivery occurs as soon as possible. We will not be held liable for any loss or damage resulting from late delivery. Late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order.

Please note that if an item has been lost in transit, we will not ship a replacement item immediately. Replacement items will be delivered according to our discretion.

GUARANTEE
DziCrystal.com
 want you to be absolutely satisfied with your purchases from us. DziCrystal.com has a 30-day, 100% customer satisfaction guarantee. Within 30 days of receipt of your shipment, you may return the product for a refund or exchange it for another product or a cash voucher*. This is our absolute commitment to satisfying your every need! 

* Excludes all shipping and handling fee. Items must be sent back to us (shipping borne by you) for a refund or exchange on your items. We only refund shipping costs only if the return is a result of our error.

RETURNS AND EXCHANGES
You or the recipient of an order may return an item that has been purchased from DziCrystal.com because you have changed your mind or are unhappy with the item(s).

Please keep the appropriate proof of return. Otherwise, if the returned item goes missing in transit to us, we will deem you not to have returned the item.

It is your responsibility to ensure the goods are adequately packaged to ensure that they are not damaged during return transit. Please include your packing slip with the items you are returning, wrap the package securely, ensure the parcel is clearly written as a return item and ship it back to the correct address. Please use either standard or normal registered post to ship your items back to us. 

Except where required by law, all returned products must be:

1. Unused, unopened and in original condition 
2. Undamaged 
3. In a saleable condition upon return 

In the event of a return by you or the recipient of a gift, we will exchange or refund in the form of a full refund of the product cost. However, you will pay the delivery costs of the return to DziCrystal.com and re-delivery to you. We will not refund initial delivery, wrapping and other fees.


GOODS DAMAGED OR FAULTY ON DELIVERY
In the event that you receive a defective or damaged product, we will refund the original product price, delivery, wrapping and other fees via the original method of payment. Alternatively, if you request a replacement, we will deliver your replacement item (subject to availability) once we receive the return, at our cost.

Please note that all products that are found to be non-defective will incur the delivery costs of returning the item to DziCrystal.com.

Thank you.

Regards,
Tan Chin Hock
DziCrystal.com

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    23.10.2016 11:39
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    I HV a two eyes original dzi

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10, Lorong Merak Satu, Sungai Dua, Gelugor 11700 Penang, Malaysia Phone: +60 12 3891826